So true- so many years of process improvement post mortems - but they said they were following the procedures, the managers signed off the model…. AI Projects are now providing irrefutable evidence of the messy reality, value of tacit knowledge and the trade off between transparency that exposes uncomfortable truths vs effective on boarding of operational agents with massive ROI.
Don’t just build the agent. Build the kill switch, the audit log, and the escalation path. That’s what turns a demo into a system the company will actually let run.
So true- so many years of process improvement post mortems - but they said they were following the procedures, the managers signed off the model…. AI Projects are now providing irrefutable evidence of the messy reality, value of tacit knowledge and the trade off between transparency that exposes uncomfortable truths vs effective on boarding of operational agents with massive ROI.
My takeaway:
Don’t just build the agent. Build the kill switch, the audit log, and the escalation path. That’s what turns a demo into a system the company will actually let run.
Thank you Stuart. I need to read this daily, and truly appreciate your work.